JJ Kavanagh & Sons Ltd.

Access Policy for Passengers with Reduced Mobility (PRMs)

We are pleased to advise that as part of our continuous improvement programme for all passengers using our vehicles to travel on a service route, as part of a private hire, or travelling on a tour of the UK, Ireland or Europe, we have now introduced a mechanism to assist all passengers, where reasonable, provided that their safety, the safety of other passengers, or the safety of the driver is not compromised.

In the Spring of 2010, all of our staff undertook an extensive training programme in Disability Equality, to highlight how we can better assist all our passengers, regardless of their abilities.

We would like to assist all passengers to be able to make their travel experience with us as enjoyable and comfortable as possible.

In order to help us to help you, we would appreciate it if possible that you provide forty-eight hours notice in order to be able to meet your exact needs when travelling on your journey with us. However, if you simply turn up on the day of travel we will still do our best to give you the help you may need.

Please feel free to either email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or text us to 00353 86 172 4720, or call us on 0818 333 222 with your exact travel requirements.

Our team of office staff and drivers will be only too happy to assist you with the following:

Taking your luggage on and off the coach;

Assisting you to get up and down the steps of the coach should you typically experience difficulty;

Guiding a passenger with a visual impairment if they have difficulty with orientation;

There is a loop system for hard of hearing passengers the volume can be adjusted, on request for specific hearing loss.

Please advise us in advance if you are travelling with us and you have a hearing impairment and may need to utilise the Telecoil Facility to hear either the driver or the tour guide.

Also, please do not hesitate to advise us with regard to any other needs you may have.

Our website has recently been upgraded to be compatible with screen reader software to assist those customers who may have a visual impairment and require greater assistance when following the on-line booking procedure.

We welcome your feedback, if you feel that there is anything else we could be doing to make your journey a more pleasant, comfortable or safe experience, please do not hesitate to contact us either by text or email.

We wish you all an enjoyable travelling experience with JJ Kavanagh & Sons, and we look forward to greeting you on our vehicles on a regular basis.